Shipping
How long does it take to process my order?
Orders are processed within 1 business day. You'll receive a confirmation email with a tracking link once shipped.
What are the shipping costs?
- Netherlands: €4.95 | free over €75 | 1–2 business days
- Belgium & Germany: €7.95 | 2–4 business days
- Rest of EU: calculated at checkout | 3–7 business days
Can I pick up my order in store?
Yes! Select "In-store pickup" at checkout. We'll email you when your order is ready. Pickup is free at our store in Zaltbommel.
Can I have my order gift wrapped?
Yes, leave a note at checkout.
Returns & Refunds
What is your return policy?
You have 14 days after receiving your order to request a return. Items must be unused, with tags, and in original packaging.
How do I return an item?
Email us at info@brunoconceptstore.com to start your return. Do not send items back without contacting us first.
When will I receive my refund?
Once we've received and inspected your return, your refund will be processed within 10 business days to your original payment method.
Can I return sale items or gift cards?
No, sale items and gift cards cannot be returned.
Orders & Payment
Will I receive a confirmation after ordering?
Yes, you'll receive a confirmation email after placing your order.
Are prices including VAT?
Yes, all prices include VAT.
Privacy
What data do you collect?
Only what's needed to process your order: name, address, email, and order history. We never store card details or sell your data.
Can I request to see or delete my data?
Yes, email us at info@brunoconceptstore.com and we'll take care of it.